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Terms of Service

Last updated: September 17, 2026

Important. These Terms govern access to and use of AXIRIS Business Automation. Certain rights may differ depending on whether you use AXIRIS as a business customer or as a consumer. Nothing in these Terms limits rights that cannot lawfully be excluded or restricted under applicable law.

1. About AXIRIS Business Automation

AXIRIS Business Automation provides software and AI-assisted tools for business communication, customer relationship management, campaigns, follow-ups, workflow automation, analytics, connected email services and related business operations. Features may vary by plan, location, account configuration, third-party availability and product version.

2. Acceptance of these Terms

By creating an account, starting a trial, purchasing a subscription, connecting a supported third-party service or otherwise using AXIRIS Business Automation, you agree to these Terms and the Privacy Policy. If you use AXIRIS on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

3. Eligibility and account security

You must have legal capacity to enter into a binding agreement and use AXIRIS only for lawful purposes. You are responsible for the accuracy of information supplied to AXIRIS, for keeping login credentials secure, and for activity carried out through your account or workspace unless applicable law provides otherwise.

You must promptly notify AXIRIS if you reasonably believe your account or connected service has been accessed without authorization.

4. Free trial

AXIRIS may offer a limited free trial. Current trial limits may include time limits and usage allowances for AI actions, emails, contacts and automations. Trial limits are displayed in the product and may vary for future offers.

Where a trial is offered without a payment method, it does not automatically convert into a paid subscription. A paid plan begins only after you affirmatively select and purchase a paid subscription.

5. Paid plans, billing and taxes

Paid plans are billed according to the price, currency, billing period and plan details shown before checkout. Prices may differ by region. Applicable taxes, duties or similar charges may be added where required.

Payments may be processed by a third-party payment provider such as Stripe. Payment information submitted to the payment provider is governed by that provider's own terms and privacy practices in addition to applicable law.

If a recurring subscription is purchased, it renews for the billing period disclosed at checkout unless cancelled before the next renewal date, subject to any mandatory rights or notice requirements that apply in your jurisdiction.

6. Cancellation, plan changes and refunds

You may cancel a paid subscription using the cancellation method made available through AXIRIS, the applicable billing portal, or by contacting AXIRIS where required. Unless applicable law requires otherwise, cancellation stops future renewals and access to paid features continues until the end of the already-paid billing period.

Refunds are not provided for partially used billing periods except where required by applicable law, where AXIRIS expressly agrees otherwise, or where the checkout terms state a different refund rule.

Any statutory cooling-off, withdrawal, cancellation or refund rights available to consumers remain unaffected.

7. Customer data and contact information

You retain responsibility for business information, contact records, prompts, drafts, campaign content and other materials you submit to AXIRIS. You must have a lawful basis and any required permission to upload, store, use, contact or otherwise process personal information through AXIRIS.

You are responsible for complying with applicable privacy, direct marketing, anti-spam, telemarketing, consumer-protection and electronic communications laws when using AXIRIS to contact customers, prospects or other recipients.

8. AI-generated content and human review

AXIRIS may generate drafts, recommendations, classifications, summaries, messages or other outputs using artificial intelligence. AI-generated output may be incomplete, inaccurate or unsuitable for a particular situation.

You remain responsible for reviewing important outputs before relying on or sending them, particularly where communications relate to legal, financial, contractual, healthcare, employment, safety, refunds, billing adjustments or other sensitive matters.

AXIRIS does not guarantee that AI-generated content is factually correct, legally compliant, error-free or appropriate for every customer, industry or jurisdiction.

9. Email, campaigns and automations

AXIRIS may allow you to send or schedule communications through supported connected accounts. You are responsible for the recipients, message content, frequency, timing, audience selection, consent status and legal basis for those communications.

Automated actions should be configured carefully. You are responsible for reviewing automation settings and monitoring material business communications and outcomes. AXIRIS does not guarantee delivery, receipt, response, engagement or commercial results.

10. Connected third-party services

AXIRIS may integrate with third-party services such as Google Workspace, Gmail, payment processors, AI providers and infrastructure providers. Use of a connected service may also be subject to the third party's terms and policies.

AXIRIS is not responsible for outages, restrictions, policy changes, account suspensions, data handling or other acts of third-party providers that are outside AXIRIS's reasonable control. Features dependent on a third party may become unavailable if that service is unavailable or access is revoked.

11. Acceptable use

You must not use AXIRIS to:

12. Intellectual property

AXIRIS and its licensors retain all rights in the AXIRIS software, interfaces, branding, service architecture, documentation and other proprietary materials. These Terms give you a limited, non-exclusive, non-transferable right to use the service during an active trial or subscription, subject to these Terms.

As between you and AXIRIS, you retain rights you already hold in content you submit. You grant AXIRIS the limited rights reasonably necessary to process that content to provide, secure, maintain and support the service.

13. Privacy and data protection

AXIRIS's handling of personal information is described in the Privacy Policy. Where data protection law grants you additional rights, those rights continue to apply independently of these Terms.

14. Service availability and changes

AXIRIS aims to provide a reliable service but does not guarantee uninterrupted or error-free operation. Maintenance, security events, provider outages, internet failures or other circumstances may temporarily affect availability.

AXIRIS may improve, modify, replace or discontinue features where reasonably necessary for product, security, legal or operational reasons. Material changes affecting a paid subscription will be handled in accordance with applicable law and any commitments made at checkout.

15. Suspension and termination

AXIRIS may suspend or restrict access where reasonably necessary to address security risks, suspected fraud, unlawful use, serious breaches of these Terms, non-payment or risks to other users or the service. Where appropriate and legally required, AXIRIS will provide notice and a reasonable opportunity to remedy the issue.

You may stop using AXIRIS at any time. Ending use of the service does not remove payment obligations already incurred before termination.

16. Business customers

If you use AXIRIS primarily for trade, business, craft or professional purposes, you are responsible for determining whether the service is suitable for your organization, internal controls and regulatory obligations. To the extent permitted by law, business customers accept the service on an "as available" basis and are responsible for maintaining appropriate backup, review and approval procedures.

17. Consumers and mandatory rights

If you are a consumer, statutory protections in your country, state, province or territory may apply to digital services, subscriptions, renewals, cancellation, refunds, unfair contract terms and dispute rights. These Terms do not exclude or reduce rights that cannot lawfully be waived.

If any provision of these Terms conflicts with mandatory consumer law that applies to you, the mandatory law prevails to the extent of that conflict and the remainder of these Terms continues to apply.

18. Disclaimers

Except for rights or warranties that cannot lawfully be excluded, AXIRIS is provided on an "as is" and "as available" basis. AXIRIS does not promise that the service will meet every business requirement, produce a particular commercial result, eliminate the need for human judgment, or be compatible with every third-party system.

19. Limitation of liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including any liability that cannot be excluded under applicable consumer law.

To the maximum extent permitted by law, AXIRIS will not be liable for indirect, incidental, special, consequential or punitive losses, or for loss of profits, revenue, goodwill, business opportunities or data arising from use of or inability to use the service.

For business customers, and to the maximum extent permitted by law, AXIRIS's aggregate liability arising from or relating to the service will not exceed the amounts actually paid by that customer to AXIRIS for the affected service during the 12 months immediately preceding the event giving rise to the claim.

20. Indemnity for business customers

To the extent permitted by law, a business customer agrees to indemnify AXIRIS against third-party claims, losses and reasonable costs arising from that customer's unlawful use of the service, unlawful communications, unauthorized use of personal information, or material breach of these Terms. This section does not apply to consumers where such an indemnity would be prohibited or unfair under applicable law.

21. Governing law and disputes

Unless mandatory law requires otherwise, the governing law and forum for a paid service will be the law and jurisdiction associated with the AXIRIS contracting entity identified in the applicable checkout, invoice or commercial agreement.

Consumers may retain rights to bring claims in their home jurisdiction or use statutory dispute-resolution procedures where applicable. Nothing in this section removes any non-waivable consumer right.

22. Changes to these Terms

AXIRIS may update these Terms when the service, legal requirements or business practices change. Material changes may be communicated through the website, product interface, account email or other appropriate service notice. The updated date shown above indicates the current version.

23. Entire agreement and severability

These Terms, together with the Privacy Policy, applicable checkout terms and any separate written agreement with AXIRIS, form the agreement governing your use of the service. If one provision is found unenforceable, the remaining provisions remain effective to the extent permitted by law.

24. Contact

Questions about these Terms, billing, cancellation or account access may be sent to admin@axiris.io.